Why Is My Telstra Modem Not Working?

What to do if NBN not working?

Turn off power to the nbn™ connection box and contact your phone and internet provider.

Alternating red/blue There may be a line fault, such as an off-hook telephone.

Disconnect all non-compatible devices from telephone wall sockets.

If that doesn’t work, contact your phone and internet provider..

How do I know if NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.

How do I test my modem?

To view the status of your cable modem or modem router initialization:Launch a web browser from a computer or mobile device that is connected to your network.Enter your cable modem or modem router’s user name and password. The user name is admin. … Select Cable Connection. The cable connection information displays.

How can you tell if your modem is going bad?

Check the Diagnostics A great place to look for problems in your modem’s ability to function is on the diagnostics pages for that specific modem. If you’re not sure where this is, you can get to it by simply typing your IP address into the search bar.

Why is my modem not working?

Make sure the Ethernet cable connection to your modem (and the connection between your modem and router, if applicable) is not loose or accidentally unplugged. … Unplug the power from the router for 5 seconds, and plug it back in. It should take about 30 seconds to reboot.

How do I fix my modem not connecting to the Internet?

If you’re having trouble with your wired internet connection, you can try restarting (power cycling) your modem:Unplug the modem.Turn off the router and computers and/or mobile devices.Plug in the modem. Wait two minutes.Turn on the router and wait two minutes.Turn on the computers and/or mobile devices.

How do I reboot my NBN modem?

This is done by:Keep the wireless router powered on.Locate the RESET button at the back of the wireless router.Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go.Wait about 5 minutes for the router to boot up again and try the connection.

Why Internet is not working today?

If your internet is slow or not working today, you can blame it on Cyclone Vardah. … YOU Broadband, which offers services in 16 cities, said “two major internet gateways” were affected by the cyclone. ACT Broadband warned users about connectivity issues for at least a day.

Why do modems need to be reset?

Why do you need to reboot your modem? … Rebooting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues, which also affect your Digital TV service that is being transmitted over an internet connection.

How do I connect my Telstra air to my iPhone?

Once you have downloaded the Telstra Air App on your iPhone or Android device. 3. Automatically connect when you’re in range of any Telstra Air hotspot….Go to a Telstra Air hotspot.Select the Telstra Air Network in your Wi-Fi settings.The Telstra Air portal will launch automatically.Enter your Telstra ID to log in.

How do I reset my Telstra modem?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

Where is the reset button on Telstra modem?

To reset modem press the reset button located just below power button for about 10 seconds using a bent paperclip while modem is powered on. Modem should reboot resetting everything to factory defaults including WiFi SSID and password.

How do I hard reset my modem?

To reboot your modem: Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF….How to perform a modem resetPress the RESET button in and hold it for 15 seconds. … Wait 3 to 5 minutes. … When the internet light turns green, you should be able to access the internet.More items…

How do I get my modem back online?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…

Can’t connect to Telstra air on laptop?

To connect simply go to a hotspot with your computer select Telstra Air Network in your Wi-Fi settings and select connect. Then open a browser and enter your Telstra ID into the prompt that appears then follow the steps to get connected and that’s it, that’s how to register and connect to Telstra Air on your laptop.

Why is my Telstra air not working?

Check whether you have more than 3 sessions open on the network. You can have up to 3 devices connected to Telstra Air® network at the same time using one Telstra ID. … Uninstall and reinstall the Telstra Air App. This can often fix the problem.

How do I reset my Telstra Gen 2 modem?

To reset modem press reset button for at least 10 seconds while modem is powered on. Modem will reboot resetting all settings including password to factory defaults.